West Sacramento

Lead Reservationist

We are hiring a Lead Reservationist at The Barn in West Sacramento. The Lead Reservationist is responsible for planning and managing reservations and banquets. This will entail a large degree of communication, as well as providing high-quality customer service. We are seeking candidates who have a passion for craft beer, hospitality, and who can thrive in fun but busy restaurant environment.

Reports to: GM and Assistant GM

Type: Hourly, Non-Exempt, Tips included

Pay: $16.00 per hour; $17.50 per hour plus tips

Responsibilities

  • Respond to general inquiries, Sales account reservations, fire pit rentals, reservation adjustments or cancellations via email and Tock. Use pre-written “scripts” to make sure consistent information is given to every guest
  • Collaborate on ways to improve service and communicate where training is needed
  • Confirm reservations on Tock, respond to questions, and organize seating for the day
  • Mediate guest concerns in a fair and hospitable manner
  • Provide friendly and welcoming service to each guest
  • Provide a positive example to staff by following all Drake’s policies
  • Be knowledgeable about all food and beverages served
  • Pouring beer, wine, and other alcoholic beverages responsibility and properly in order to ensure the highest quality of product and the highest level of responsibility
  • Provide support to all areas of the space as needed 
  • Maintain contact with kitchen staff, Management, and FOH staff to ensure customers’ concerns are addressed
  • Collaborate with Management on deep cleanings, inventory, menu planning, promotion execution, etc.
  • Participate in regular meetings with Management
  • Complete all projects assigned by Management staff in a thorough and timely manner

Requirements

  • Familiarity with reservation platforms
  • Proficient understanding of draft systems and line cleaning procedures
  • Proficient understanding of opening and closing a bar
  • Competent in all FOH roles
  • Ability to change kegs and properly receive orders
  • Experience with POS systems
  • Proficient beer knowledge: styles, flavor profiles, etc.
  • Proficient knowledge of your locations beverages: spirits, cocktails, Non-alcoholic beverages, cider, etc.
  • Experience in running an efficient, high-volume well
  • High-level of verbal and written communication
  • Ability to competently use tablets and other electronic devices
  • Ability to obtain Food Handlers Certificate 
  • Ability to obtain Responsible Beverage Service (RBS) Certificate