Oakland

Service Manager

The Service Manager, in conjunction with the management team, will establish & communicate best practices & service standards for the restaurant to ensure our guests have a top-notch experience at our restaurant. This position will work with our team to drive quality service & inspire our team to work together and to hold each other accountable to our service standards.

Reports to: GM

Type: Full-time & Exempt

Pay: Salary

Responsibilities

  • Identifying problems with service and creating new systems or procedures to address these weak spots
  • Leading to achieve and maintain the highest level of standards across FOH roles and throughout all points of service
  • Maintain a training program for all FOH positions that includes:
  • Keeping all training manual up to date with all current service models
  • Promoting a team of role specific trainers
  • Creating tests and assessments for continuous food and beer knowledge
  • Manage performance issues and mediate employee disputes internally
  • Ensure the health, safety and welfare of all employees
  • As needed, open and/or close the restaurant along with cash reconciliation, tip-pool reconciliation and reporting
  • Mediate guest concerns in a fair and hospitable manner
  • Assists with controlling costs in line with budgeted targets, including beverage, labor, COGS, and controllables (paper costs, cleaning supplies, etc)
  • Working with other departments to create new experiences for guests and employees

Requirements

  • A minimum of 1 year of Front-of-House management experience
  • Demonstrated ability to take responsibility, make quick & informed operational decisions
  • Demonstrated ability to adapt, think quickly, prioritize & multi-task within a fast-paced environment, while paying attention to the little things
  • A problem solver who is able to work effectively with little supervision
  • Experience in working with various vendors and placing/receiving orders
  • Cicerone Beer Server Certified
  • Experience in POS management
  • Basic restaurant accounting knowledge