West Sacramento

Assistant General Manager

Reports to: General Manager
Type: Full-Time, Exempt
Rate: From $70,000 per year

The Assistant General Manager serves as the right hand to the General Manager. The AGM is responsible for the day-to day operations of our restaurant, including the supervision, scheduling, development, and the performance management of our employees. The ideal candidate is someone who can weather the whirlwind of running a restaurant, while staying focused, energized, and attentive to the needs of their team.

Responsibilities

Staffing/Personnel:

• Ensure that The Barn is staffed appropriately from shift to shift and from season to season. Control floor and bar labor to maximize sales and remain within targets.
• Respond to employment inquiries, interview and hire hourly employees as needed. Help direct supervision and development of employees. Obtain and submit new hire paperwork to HR.
• Maintain employee documentation of progressive disciplinary actions. Assist in termination of employees when necessary.
• Provide direction to all employees regarding operational and procedural issues.
• Conduct orientations, explain Drake’s philosophy and values, and oversee the training of new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting department meetings and performance reviews.
• Organize and oversee staff events to promote team building and camaraderie.

Quality:

• Assist in determining the quality of our food and beverage program.
• Communicate quality issues to the General Manager.
• Collaborate on solutions to quality problems.

Guest Experience:

• Oversee all FOH staff members to ensure friendly and efficient customer service and positive guest experiences in all areas. Review service procedures and implement any necessary changes.
• Oversee and provide support to FOH Managers, Supervisors, and Leads
• Ensure all proper security procedures are in place to protect employees, customers and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event a customer or employee is injured.
• Respond to guest complaints & inquiries in a timely manner.
• Create and improve systems & processes for both service and functionality.

Financial:

• Work to increase sales through increased customer service and minimizing errors.
• Work to actively increase profitability by minimizing costs, including food, beverage, supply, utility, and labor. Work with all management to this effect.

Administrative:

• Daily sales reconciliation, deposits, reports, and banking
• Payroll Assistance and double check all working hours
• Follow-through and organization of HR items
  • Employee documentation filed in personnel folders
  • Ensure personnel folders are accurate and complete
• Work with GM to provide weekly reports to Regional Retail Manager

Beverages:

• Be knowledgeable about all Drake’s products.
• Work with Bar Manager to ensure staff knowledge of craft beer and cocktails are confidently and correctly relayed to our guests.
• Oversee ongoing training courses for Drake’s staff to ensure that the team is knowledgeable and educated.

Community Involvement:

• Provide a presence in the local community through event activities and local donations.
• Work with GM and Marketing to help advertise community involvement and increase the awareness of Drake’s Brewing Company.
• Collaborate with local organizations and Events Manager to plan and execute onsite events that drive revenue and are mutually beneficial.

Accountabilities:

• Keep the GM promptly and fully informed of all issues (i.e. problems, unusual matters of significance, positive events, staff issues, maintenance issues, guest complaints, meeting results, and roadblocks), and take prompt corrective action where necessary or suggest alternative courses of action.
• Complete job responsibilities and performance objectives in a timely and effective manner.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity and efficiency/effectiveness.
• Perform other duties and responsibilities as required or requested.

Requirements

• 2-3 years of bar and restaurant management experience
• 2-3 year of scheduling and floor managing experience
• A minimum of 1 year experience in financial management – inventory & cost control
• Experience in working with various vendors and placing/receiving orders
• Ability to take responsibility, make quick & informed operational decisions
• Ability to adapt, prioritize, & multi-task within a fast-paced environment
• A problem solver who is able to work effectively with no supervision
• Ability to direct, train & coach FOH staff
• Excellent time management & organizational skills
• Experience in POS management
• Basic excel and restaurant accounting knowledge

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work on the floor for several hours – mostly outdoors
• Ability to communicate with management and other team members
• Ability to sit for periods of time, and use a computer and other office equipment
• Ability to frequently lift at least 50 lb.
• Ability to work safely around chemicals, loud noises, hot environments, wet environments, and other potential hazards
• Ability to frequently reach with hands and arms. Use hands to touch or handle objects, tools, or controls

Core Competencies

• Leadership: Sets a positive example by following all Drake’s policies. Treats all staff members with respect and helps coach and motivate all employees.
  • Team Development: Has the ability to encourage a team of humans to provide the best guest experience and products possible.
  • Gaining Commitment: Can motivate team members to work together as a team and contribute to creating an environment of equity and inclusion.
• Teamwork: Must be able to work cooperatively and collaboratively with others; makes contributions to the work of others to assist the team to achieve a shared goal.
• Multitasking: Successfully manages more than one competing task at a time; understands how to shift priorities in order to achieve goals
• Workload & Time-Management: Uses time productively and effectively; stays focused by using time effectively and prevents irrelevant issues/distractions from interfering with task/project completion; ensures that high-priority work is accomplished within established deadlines.
• Attention to Detail: Is thorough when performing work & conscientious about all details.
• Problem-Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and makes recommendations.
• Temperament: Possesses the key skill of being ready for anything and handles conflicts of any sort with a calm, self-aware, and measured demeanor
• Judgment: Makes good decisions by ensuring that all direction given is fair, honest, and defensible
• Resilience: Remains flexible and durable in high-stress situations. Maintains a positive attitude in all situations and develops an environment that encourages team members to do the same
• Effective Communication Skills: Presents information clearly, concisely, and logically. Practices radical candor – maintains open, direct, and honest communication with all levels of employees. Able to draw logical conclusions from text, and ‘reads between the lines’ to find underlying meaning
• Passion for Hospitality, Good Food, and Craft Beer: Internally motivated to stay focused, knowledgeable, and committed to providing the best possible guest experience. Interested in learning about all aspects of craft beer.