Oakland

Front Of House Supervisor

Type: Part-time, Non-Exempt (30+ hrs in Peak Season)
Reports to: Service and Hospitality Manager
Pay: $29.00 per hour

As a Front-of-House Supervisor at Drake’s Dealership, the candidate will be responsible for assisting with oversight of service, guest experience, and atmosphere for all indoor and outdoor spaces. This individual must be able to multitask, delegate, and motivate. This position requires a comprehensive understanding of the operational structure of the Dealership, strong leadership skills, and creative problem-solving capability. The candidate will report to the FOH Management team regarding observations, recommendations, and solutions to operational issues.

Responsibilities

Service

• Ensure excellent customer service and guest experience through awareness, knowledge, and compassion
• Coordinate with Leadership Team, and communicate vital info to the FOH team
• Pouring beer, wine, and other alcoholic beverages responsibly & properly to ensure the highest quality of product delivery, and holding the team accountable to do the same
• Ensure lighting, music, and temperature are appropriate for best guest experience
• Run the floor during service, ensuring the team receives breaks on time, has what they need to execute their duties, and that guests have a continuously positive experience
• Assist with monitoring and managing FOH labor costs vs revenue each day onsite
• Oversee training for all FOH staff on processes and procedures
• Control liabilities such as underage drinking, overconsumption, and staff & guest safety

Bar

• Remain up to date with any menu changes, specials, etc., relay updates to FOH team, & communicate with Leadership regarding any questions, concerns, or proposed solutions
• Assist with organization and development of each bar including but not limited to: menu development, bar prep, daily setup, needed tools, service execution, etc.
• Oversee training for all FOH staff on processes and procedures
• Conduct weekly inventory of beverages, ingredients, and tools

Administrative

• Attend all required meetings
• Utilize all provided tools to ensure success of role, communicating needs to Leadership
• Assist with monthly inventory of beverages, merch, and office supplies
• Provide oversight for banquets, reservations and guest experience, responding to requests promptly and effectively
• Encourage and participate in a positive and fun working environment by developing a strong working relationship with staff

Requirements

• 1-2 years of floor managing experience
• Excellent knowledge of all alcoholic beverages – ability to train staff on any beverage
• Excellent knowledge of draft systems
• Experienced in cocktail skills – building cocktails, batched cocktails, etc.
• Ability to take responsibility, make quick and informed operational decisions
• Ability to adapt, think quickly, prioritize and multi-task within a fast-paced environment
• Ability to direct, train, and coach FOH staff
• Excellent time management & organizational skills
• Experience in POS management
• Basic excel and industry-relevant platform knowledge

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work on the floor for several hours – mostly outdoors
• Ability to communicate with management and other team members
• Ability to sit for periods of time, and use a computer and other office equipment
• Ability to frequently lift at least 50 lb.
• Ability to work safely around chemicals, loud noises, hot environments, wet environments, and other potential hazards
• Ability to frequently reach with hands and arms. Use hands to touch or handle objects, tools, or controls

Core Competencies

• Multitasking: Successfully manages more than one competing task at a time; understands how to shift priorities in order to achieve goals
• Workload & Time-Management: Uses time productively and effectively; stays focused by using time effectively and prevents irrelevant issues/distractions from interfering with task/project completion; ensures that high-priority work is accomplished within established deadlines
• Problem-Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and make recommendations
• Attention to Detail: Thorough when performing work & conscientious about all details
• Teamwork: Able to work cooperatively and collaboratively with others
• Leadership: Sets a positive example by following all policies and exhibiting integrity Treats all staff members with respect and helps coach and motivate the team to contribute to an environment of equity and inclusion
• Temperament: Possesses the key skill of being ready for anything and handles conflicts of any sort with a calm, self-aware, and measured demeanor
• Resilience: Remains flexible and durable in high-stress situations. Maintains a positive attitude in all situations and develops an environment that encourages team members to do the same
• Judgment: Makes good decisions by ensuring that all direction given is fair, honest, and defensible
• Effective Communication Skills: Presents information clearly, concisely, and logically. Practices radical candor – maintains open, direct, and honest communication with all levels of employees. Able to draw logical conclusions from text, and ‘reads between the lines’ to find underlying meaning
• Passion for Hospitality and Craft Beer: is internally motivated to stay focused, knowledgeable, and committed to providing the best possible guest experience. Interested in learning about all aspects of craft beer.